Privacy Policy

Effective date: August 14, 2026

Last updated: August 14, 2026

The Veterinary Intelligence Company, doing business as VetIntel (“VetIntel,” “we,” “us,” or “our”), provides business intelligence about the veterinary industry. This Privacy Policy explains how we collect, use, disclose, license, retain, and protect personal information and how individuals may exercise applicable privacy rights.

This Policy applies to:

1. visitors to our websites;
2. customers, prospective customers, account holders, and other people who interact directly with VetIntel; and
3. professionals and other individuals described in our veterinary-industry intelligence database, including people who may not have a direct relationship with VetIntel.

This Policy applies to our websites, applications, APIs, reports, data releases, customer communications, research operations, and related services (collectively, the “Services”). It does not apply to a third party's independent privacy practices.

Important notice about AI conversations and uploaded files. Conversations with VetIntel's AI agents and other interactive features are not private from VetIntel. Our authorized personnel, contractors, and service providers may access and review the complete content of prompts, messages, responses, tool results, and related metadata. We may also access and review the complete contents and metadata of files submitted to the Services, including spreadsheets, documents, images, attachments, individual records, fields, formulas, and embedded information. We may use this content to provide the Services, train and improve VetIntel systems, create matches, corrections, classifications, inferences, benchmarks, trends, and other derived information, validate or enrich industry records, and develop or license aggregated, deidentified, and industry-level insights. See Sections 2 through 6, 9, 15, and 16.

1. Important notice about our industry data business

VetIntel collects information from multiple sources, organizes it into an industry fact graph, develops inferences and historical records, and licenses access to business customers. Some records identify individual veterinarians, owners, executives, employees, representatives, and other professionals. Business and professional information may be “personal information” or “personal data” under applicable law even when it is publicly available or relates to a person's work.

VetIntel sells or licenses certain industry-record personal information to business customers for monetary or other valuable consideration. Depending on the record, that information may include identifiers, professional contact information, employment or organizational affiliations, ownership relationships, professional history, public business activity, and inferences. See Sections 5 and 12 for more information and available opt-out rights.

We do not treat a customer's acceptance of this Policy as consent on behalf of unrelated people described in the industry database. We process industry-record information under the legal grounds and exceptions applicable to that processing and provide rights where required by law.

2. Personal information we collect

The information we collect depends on how a person relates to VetIntel and how the Services are used.

A. Website visitors, customers, and account users

We may collect:

• Identifiers and contact information, such as name, business email address, telephone number, username, account identifier, employer, job title, and mailing address.
• Account and organization information, such as role, permissions, organization membership, subscription, entitlements, approval status, and administrator selections.
• Authentication and security information, such as password hashes, authentication tokens, multifactor-authentication status, session information, login history, and security events.
• Commercial and transaction information, such as products requested or purchased, Order Forms, subscription status, invoices, payment status, and customer-support history. Payment-card details may be collected directly by a payment provider rather than VetIntel.
• Communications, such as emails, support requests, survey responses, meeting notes, corrections, feedback, and other messages sent to us.
• AI interactions and uploaded content, such as prompts, messages, chat transcripts, responses, tool results, uploaded or connected files, spreadsheets, documents, images, attachments, file contents and metadata, extracted fields and records, matches, annotations, corrections, classifications, and inferences generated from that content.
• Device, network, and usage information, such as IP address, browser and device type, operating system, referring URL, pages and features used, searches, queries, API activity, exports, timestamps, approximate location derived from IP address, cookie or similar identifiers, and diagnostic events.
• Consent and legal records, such as the Terms of Service and Privacy Policy versions presented, acceptance timestamps, session identifiers, notices, permissions, and privacy requests.
• Customer Data, meaning information a customer or account user submits, imports, connects, uploads, or asks us to process, including information about the customer's own business, its personnel, its customers or prospects, and other third parties.

B. People represented in the VetIntel industry database

We may collect, maintain, infer, and license:

• Identifiers, such as name, professional name, business email address, professional telephone number, public profile identifier, and business mailing address.
• Professional and employment information, such as employer, clinic or organization affiliation, position, role, specialty, professional history, ownership interests, directorships, professional credentials, licenses, and publicly described experience.
• Organizational and relationship information, such as employment, ownership, management, affiliation, professional, and business relationships involving a person and a clinic, organization, product, or other industry entity.
• Commercial and professional activity, such as publicly described services, products, vendors, technologies, software usage, professional interests, business initiatives, and participation in public industry activity.
• Public profile and source information, such as information displayed on clinic or company websites, professional directories, public social or professional profiles, government and licensing records, publications, public announcements, and other lawfully accessed sources.
• Observations and provenance, such as the source of an assertion, when information was observed, when we recorded it, supporting evidence, source restrictions, review status, attribution, confidence, and correction history.
• Inferences and classifications, such as likely professional interests, organizational roles, relationships, industry segments, product usage, and other conclusions derived from multiple observations. Inferences may be incorrect and are identified or treated as inferences where appropriate.
• Historical information, including prior employers, roles, relationships, contact information, and other facts that may no longer be current, together with the dates for which information was observed, recorded, believed valid, disputed, or superseded.
• Correction, opt-out, and suppression information, such as requests, verification data, actions taken, appeals, and the minimum information needed to prevent information from being reintroduced after a valid deletion or opt-out.

C. Information the Services are not designed to license

The industry-intelligence Services are not designed to collect or license Social Security numbers, government identification numbers, payment-card or financial-account credentials, account passwords, precise device geolocation, biometric templates used to identify a person, private communications between third parties, medical records, genetic information, or information about known children.

We ask customers, sources, and users not to submit those categories unless VetIntel has expressly approved the collection in writing. If we identify information outside the intended scope, we may delete, restrict, quarantine, or otherwise handle it as appropriate. This statement describes the design and intended scope of the Services; it is not a guarantee that a source or user will never provide unexpected information.

We do not license a customer's raw files or complete AI conversation transcripts to other customers as such unless the customer directs or authorizes us to do so. We may, however, use them to create, validate, correct, or enrich industry records and to develop and license facts, matches, classifications, inferences, benchmarks, and aggregated or deidentified insights as described in this Policy and the Terms of Service.

3. Where information comes from

We may obtain personal information from:

• Individuals, including information supplied through an account, communication, privacy request, correction, survey, meeting, or other interaction.
• Customers and users, including account administrators, AI conversations, prompts, uploaded or connected files and their contents, integrations, submitted research, feedback, corrections, and information inferred from those materials.
• Public and professional sources, including clinic and company websites, professional and business directories, public professional profiles, government records, professional-licensing records, regulatory materials, publications, press releases, public announcements, and other sources lawfully available to us.
• Data and research providers, including licensors, vendors, aggregators, researchers, and providers of business, professional, location, website, search, and industry information.
• Legacy and acquired datasets, including information acquired with the Antelligence business or obtained through a corporate transaction.
• Our own research, including research by personnel and automated systems that find, compare, match, classify, and infer information from multiple sources.
• Service providers and integrations, including authentication, hosting, security, communications, analytics, customer-support, and observability providers.
• Technical collection, including server logs, cookies, local storage, pixels, SDKs, APIs, and similar technologies used when a person accesses the Services or communicates with us.
• Other lawful sources, including referrals, partners, event organizers, professional advisers, and authorities.

Public accessibility does not necessarily remove information from the definition of personal information. We apply applicable legal requirements based on the source, jurisdiction, context, and purpose of processing.

4. How we use personal information

We may use personal information to:

Provide and administer the Services

• create, authenticate, approve, and manage accounts and organizations;
• provide searches, reports, APIs, exports, data releases, and support;
• administer subscriptions, entitlements, billing, and customer relationships;
• communicate about transactions, service changes, security, and support; and
• record agreement to the Terms of Service and acknowledgment of this Policy.

Operate AI, matching, and file-analysis features

• receive, store, and process prompts, messages, responses, tool results, uploads, attachments, and connected content;
• permit authorized personnel, contractors, and service providers to access and review complete conversations and file contents for support, quality, research, safety, security, compliance, and product-development purposes;
• parse spreadsheets and other files; extract cells, rows, fields, formulas, text, images, metadata, and embedded information; and compare that information with the Services and other sources;
• identify likely entity matches and determine which records or fields may be incomplete, duplicated, inconsistent, inaccurate, or out of date;
• summarize, classify, annotate, correct, combine, and infer information from customer content and interactions; and
• generate responses, reports, corrections, matches, recommendations, and other requested results.

Build and maintain veterinary-industry intelligence

• collect, organize, normalize, match, deduplicate, enrich, and connect industry records;
• identify clinics, organizations, people, products, and relationships;
• develop classifications, confidence indicators, and inferences;
• use customer conversations, uploads, corrections, and analysis results to validate, correct, update, enrich, or infer industry facts and relationships;
• maintain provenance, supporting evidence, source restrictions, and attribution;
• distinguish current information from historical or superseded information;
• create reproducible current and fixed historical data releases;
• review, validate, correct, annotate, restrict, or resolve conflicting information;
• license industry intelligence to authorized business customers; and
• develop and license benchmarks, trends, statistics, facts, matches, classifications, corrections, inferences, and other derived industry intelligence without identifying the contributing customer as the source.

Secure, operate, and improve VetIntel

• monitor performance, queries, exports, API usage, and feature adoption;
• detect, investigate, and prevent fraud, credential sharing, unauthorized extraction, unlawful use, security incidents, and violations of our agreements;
• debug, test, maintain, analyze, and improve the Services;
• train, fine-tune, evaluate, benchmark, retrieve for, ground, and improve VetIntel artificial-intelligence, machine-learning, matching, research, and other automated systems;
• combine customer content and usage information with Licensed Data, information from other customers, and information from other lawful sources to create derived information;
• protect VetIntel, our users, data subjects, sources, and others; and
• create aggregated or deidentified information where permitted by law.

Communicate and develop our business

• respond to inquiries, privacy requests, corrections, and appeals;
• provide product information and business communications, subject to applicable choices;
• conduct research, demonstrations, sales, and customer-success activities;
• evaluate and complete corporate transactions; and
• establish, exercise, or defend legal rights and comply with law.

We may use information for another purpose disclosed when it is collected, with permission where required, or as otherwise permitted by law.

5. How we disclose and license personal information

We may disclose personal information to the following categories of recipients.

VetIntel customers

We license industry records to authorized business customers, which may include veterinary businesses, clinic operators, industry suppliers and vendors, investors, researchers, professional-service providers, and other organizations conducting authorized industry research and analysis.

Licensed industry records and insights may be informed by customer conversations, uploaded files, corrections, matching results, and other Customer Data. We may provide customers with industry facts, matches, classifications, corrections, inferences, benchmarks, trends, and aggregated or deidentified insights derived from those materials. Unless the contributing customer directs or authorizes us to do so, we do not provide another customer with the contributing customer's raw files or complete AI conversation transcripts as such or identify that customer as the source. For example, we may report the percentage of analyzed customer records that appeared out of date or use an uploaded record to validate or correct an industry entity, without identifying which customer supplied the underlying record.

Customer contracts restrict use, access, external disclosure, resale, regulated eligibility decisions, harassment, discrimination, and other misuse. Those restrictions reduce risk but cannot guarantee that every customer will comply. Customers generally act as independent businesses responsible for their own handling of information they receive.

Service providers and contractors

We disclose information to providers that support hosting, databases, authentication, email, communications, artificial-intelligence models, file processing and analysis, analytics, security, monitoring, customer support, payments, storage, research, and other operations. They may process AI conversations, uploaded files, file contents, and related personal information subject to contractual restrictions appropriate to their role.

Sources, partners, and integrations

We may disclose limited information to verify or correct a record, operate an integration, fulfill a requested service, investigate a source issue, or work with an authorized research or data partner.

Customer organizations and administrators

If a person uses an organization account, the organization's administrators may access account details, activity, permissions, queries, exports, and Customer Data associated with that organization.

Professional advisers and transaction participants

We may disclose information to attorneys, auditors, accountants, insurers, lenders, investors, and advisers and in connection with due diligence, financing, a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our business or assets.

Authorities and protection of rights

We may disclose information if we reasonably believe disclosure is necessary to comply with law or legal process; respond to lawful requests; investigate fraud, misuse, or security events; enforce agreements; protect rights, safety, property, or the Services; or establish, exercise, or defend legal claims.

At a person's direction

We may disclose information when a person directs us to do so or gives permission.

6. Sale, sharing, targeted advertising, and privacy signals

Some privacy laws define “sale” broadly to include making personal information available for money or other valuable consideration. Under those definitions, VetIntel sells or licenses certain industry-record personal information to customers as described in Sections 1, 2, 5, and 12.

VetIntel does not sell account passwords, authentication credentials, payment-card information, raw customer files, or complete private customer communications as such. We may use customer communications and files to create, validate, correct, or enrich industry records and to develop facts, matches, classifications, inferences, benchmarks, trends, and aggregated or deidentified insights that we use or license to customers. Information about an account user or another person represented in customer content may therefore appear in the industry database or derived industry intelligence. Applicable opt-out rights apply to covered personal information as required by law, but not to processing necessary to maintain an account, provide a requested service, protect security, or use information that is lawfully exempt, aggregated, or deidentified.

VetIntel does not currently “share” personal information for cross-context behavioral advertising or process personal information for targeted advertising as those terms are defined by applicable U.S. state privacy laws. If our advertising or analytics practices change, we will update this Policy and the associated choice mechanisms as required before the new processing begins.

Where applicable law provides a right to opt out of sale, sharing, targeted advertising, or certain profiling, a person may:

• email legal@vetintelcompany.com with the subject “Opt Out”; or
• use a legally recognized universal opt-out mechanism, such as Global Privacy Control, where required by applicable law.

We will process a valid opt-out for the requesting person and maintain a limited suppression record where permitted so that covered information is not reintroduced into active sale or licensing processes. An opt-out does not require us to delete information that we may lawfully retain for security, fraud prevention, legal compliance, recordkeeping, or another exempt purpose, but retained information will not be used for an incompatible purpose.

7. Cookies and similar technologies

We and our service providers may use cookies, local storage, pixels, SDKs, and similar technologies to:

• keep users signed in;
• remember settings and consent choices;
• provide security and prevent abuse;
• route traffic and maintain sessions;
• measure performance and diagnose errors;
• understand use of the Services; and
• improve features and communications.

Some technologies are necessary for the Services to function. Where required, we will request consent before using nonessential technologies. Browser controls may block or delete cookies, but doing so may prevent portions of the Services from working.

8. Legal grounds for processing

Where a law requires us to identify a legal basis, we process personal information as appropriate:

• to perform a contract or take requested precontractual steps;
• for our legitimate interests and those of our customers, such as providing business intelligence, maintaining accurate professional records, securing the Services, preventing misuse, improving products, and conducting ordinary business operations, after considering the interests and rights of affected individuals;
• to comply with legal obligations;
• to establish, exercise, or defend legal claims;
• with consent where consent is legally required; and
• for another basis permitted by applicable law, including qualifying public-record, publicly available information, business-contact, or journalistic and research exceptions where applicable.

The Services are initially directed to business users in the United States. This Policy does not expand the geographic scope in which VetIntel offers the Services. If we offer the Services or process information in circumstances subject to additional international privacy requirements, we will provide any additional notices and safeguards required by applicable law.

9. Retention

We retain personal information for the period reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain reliable current and historical intelligence, reproduce fixed data releases, comply with law, resolve disputes, enforce agreements, protect security, and maintain suppression and audit records.

Retention depends on the information and context:

• Account and customer records are generally retained while the account or customer relationship is active and afterward for a period appropriate to support, security, tax, audit, dispute, and legal needs.
• AI conversations, prompts, responses, and uploaded or connected files may be retained while the account or customer relationship is active and afterward for a period appropriate to provide the Services, reproduce or investigate results, support customers, improve and secure the Services, develop derived information, resolve disputes, and meet legal or contractual needs.
• Industry records, observations, provenance, and history may be retained while relevant to current or historical industry intelligence, subject to applicable deletion, opt-out, correction, and restriction rights.
• Agreement and consent records may be retained for the limitation period applicable to the agreement or related claims.
• Security logs and technical records are retained based on security, diagnostic, and operational needs.
• Privacy requests, appeals, and suppression records may be retained to document compliance and prevent deleted or opted-out information from being reintroduced.
• Backups are retained on protected cycles and deleted or overwritten in the ordinary course, unless preservation is required for security, legal, or disaster-recovery purposes.
• Fixed releases and customer exports delivered before a request may be held by independent customers. We will take the steps required by applicable law and our contracts, but we may not control every independent recipient's legally retained copy.
• Derived information may be retained for as long as it remains useful for the purposes described in this Policy. Deletion of Customer Data does not necessarily require deletion of information that is not reasonably linked to the customer or an individual, information maintained in aggregate or deidentified form, industry records supported by another lawful source, or information we must retain by law.

When retention is no longer reasonably necessary, we may delete, deidentify, aggregate, or restrict the information. No retention period overrides a non-waivable legal right.

10. Security

We use administrative, technical, and physical safeguards designed to protect personal information based on its nature, volume, and risks. Measures may include access controls, authentication, encryption where appropriate, logging, monitoring, personnel obligations, secure development practices, vendor management, backups, and incident-response procedures.

No security program can guarantee that information will never be lost, misused, or accessed without authorization. If a legally reportable security breach occurs, we will provide notices as required by applicable law.

Customers are independently responsible for securing their accounts, systems, API keys, exports, and copies of information obtained from VetIntel. Suspected security issues may be reported to legal@vetintelcompany.com with the subject “Security Notice.”

11. Privacy rights and choices

Depending on where a person lives and subject to exceptions, applicable law may provide the right to:

• confirm whether we process personal information;
• access personal information;
• correct inaccurate personal information;
• delete personal information;
• receive a portable copy of personal information;
• obtain information about categories of sources, purposes, recipients, or specific pieces of information;
• obtain a list or categories of third parties to which information was disclosed;
• opt out of sale, sharing, targeted advertising, or certain profiling;
• limit certain uses or disclosures of sensitive personal information;
• withdraw consent where processing is based on consent;
• appeal our decision on a privacy request; and
• exercise rights without unlawful discrimination or retaliation.

Submitting a request

A person may submit a request by emailing legal@vetintelcompany.com with the subject “Privacy Request.”

Creating a VetIntel account is not required to submit a request. Please describe the right requested and provide the information reasonably necessary to locate the relevant record. Do not send a Social Security number, government identification image, password, medical information, or other sensitive information unless we specifically request an appropriate verification item through a secure method.

Verification

We may verify identity and authority using information reasonably related to the request and the sensitivity of the information. For industry records, this may include confirming control of a professional email address or other information associated with the record. If we cannot reasonably verify a request, we may ask for additional information or deny the request as permitted by law.

An authorized agent may submit a request where permitted. We may require proof of authorization and direct verification with the individual, unless the agent has legally sufficient power of attorney or another exception applies.

Responses and appeals

We will respond within the period required by applicable law, generally within 45 days for covered U.S. state requests, subject to a permitted extension. We may deny or limit a request when an exception applies, including where information is required for security, fraud prevention, legal compliance, exercise of legal rights, internal operations permitted by law, or preservation of another person's rights.

To appeal a denied request, email legal@vetintelcompany.com with the subject “Privacy Appeal” within 45 days after the decision and explain why it should be reconsidered. We will respond within the period required by applicable law and, when required, explain how to contact the appropriate regulator.

12. Supplemental notice for California residents

This section supplements the rest of this Policy for California residents. The terms “personal information,” “sensitive personal information,” “sell,” and “share” have the meanings provided by the California Consumer Privacy Act (“CCPA”).

The following describes the categories of personal information VetIntel may have collected, used, disclosed for a business purpose, or sold during the preceding 12 months.

Identifiers

Examples include names, aliases, professional email addresses, business telephone numbers, business addresses, online identifiers, IP addresses, account names, and public profile identifiers.

• Collected: Yes.
• Disclosed for a business purpose: Yes, to service providers, customer organizations, advisers, transaction participants, and other recipients described in Section 5.
• Sold or licensed: Yes, when included in industry records licensed to VetIntel customers. Account credentials are not sold.

Personal information described in California Civil Code section 1798.80

Examples may include names, business contact details, and professional or employment information. The Services are not designed to license government identification, financial-account, medical, or health-insurance information.

• Collected: Yes, for the business and professional fields described above.
• Disclosed for a business purpose: Yes.
• Sold or licensed: Yes, when included in industry records.

Characteristics of protected classifications

The Services are not designed to collect or license protected-class characteristics such as race, religion, disability, sexual orientation, or medical condition.

• Collected: Not intentionally for industry licensing; unexpected source or Customer Data may contain such information.
• Disclosed for a business purpose: Only as necessary to process unexpected information, comply with law, or provide a specifically authorized service.
• Sold or licensed: No.

Commercial information

Examples include subscription and transaction records, professional services, product or vendor relationships, software usage, and public business activity.

• Collected: Yes.
• Disclosed for a business purpose: Yes.
• Sold or licensed: Yes, when included in industry records. Customer billing and subscription information is not sold as industry data.

Biometric information

The Services are not designed to generate or license biometric templates used to identify an individual.

• Collected: No, based on the intended product design.
• Disclosed for a business purpose: No.
• Sold or licensed: No.

Internet or other electronic network activity

Examples include account activity, searches, queries, exports, API activity, AI interactions, file uploads, browser information, referring URLs, and other interactions with the Services. Public website activity may also support an industry observation where lawful and relevant.

• Collected: Yes.
• Disclosed for a business purpose: Yes, principally to service providers and the applicable customer organization.
• Sold or licensed: Raw service usage activity is not sold as such. Facts, matches, corrections, classifications, inferences, benchmarks, trends, and aggregated or deidentified insights derived from customer interactions may be included in or used to improve industry intelligence as described in Sections 4 through 6.

Geolocation data

Examples include approximate location derived from an account user's IP address. Business and clinic street addresses are treated as identifiers or business-location information rather than precise device geolocation for purposes of this disclosure.

• Collected: Yes, in approximate form for security and operations.
• Disclosed for a business purpose: Yes, to relevant service providers.
• Sold or licensed: Approximate user geolocation is not sold. Business and clinic locations may be licensed as industry data.

Sensory information

Examples may include recordings of customer calls or visual source evidence if those features are used.

• Collected: Only if a disclosed feature or source requires it.
• Disclosed for a business purpose: Only to relevant service providers, users, or advisers.
• Sold or licensed: Not as a standalone personal-information category.

Professional or employment-related information

Examples include employer, clinic affiliation, job title, role, specialty, professional history, ownership interests, credentials, licenses, and professional relationships.

• Collected: Yes.
• Disclosed for a business purpose: Yes.
• Sold or licensed: Yes, as a core component of industry records.

Education information

Examples may include publicly reported professional education, training, or qualifications where relevant to an industry record.

• Collected: Yes, when publicly reported professional education, training, or qualifications are relevant to an industry record.
• Disclosed for a business purpose: Potentially.
• Sold or licensed: Potentially, when included in an industry record.

Inferences

Examples include inferred professional interests, organizational roles, ownership or employment relationships, industry segments, technology usage, and other classifications derived from multiple observations.

• Collected or created: Yes.
• Disclosed for a business purpose: Yes.
• Sold or licensed: Yes, when included in industry records.

Sensitive personal information

VetIntel may process account login credentials for authentication and may receive contents of communications sent directly to VetIntel. AI conversations and uploaded files may also contain sensitive personal information that a customer or user chooses to provide, although the Services are not designed to collect or license sensitive personal information for the purpose of inferring sensitive characteristics about individuals.

• Collected: Limited to what is necessary for accounts, security, communications, or another specifically disclosed purpose.
• Disclosed for a business purpose: To service providers or others as necessary for that purpose.
• Sold or shared: No.

California rights

California residents may have the right to know, access, correct, or delete personal information; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service and pricing after exercising a right. Requests may be submitted as described in Sections 6 and 11.

We will honor opt-out preference signals as required by California law. We do not use or disclose sensitive personal information to infer characteristics in a manner that triggers a right to limit. We do not knowingly sell or share personal information of people under 16.

California “Shine the Light”

California Civil Code section 1798.83 may permit certain residents to request information about disclosure of personal information to third parties for their own direct-marketing purposes. A request may be sent to legal@vetintelcompany.com with the subject “Shine the Light.”

California data-broker disclosures and metrics

VetIntel will comply with California data-broker registration, deletion, opt-out, and reporting obligations to the extent they apply. California residents may submit a request using the methods described in Sections 6 and 11 and may also use the California Privacy Protection Agency's Delete Request and Opt-out Platform where available and applicable.

When required by applicable law, VetIntel will publish or submit request metrics for the relevant reporting period, including the number of requests received, complied with, and denied and applicable response-time information.

13. Other U.S. state privacy rights

Residents of Delaware and other states with applicable comprehensive privacy laws may have rights described in Section 11, including rights to access, correct, delete, obtain a portable copy, identify categories of third-party recipients, opt out of sale or targeted advertising, and appeal a decision.

Where required, we provide a clear means to opt out of sale or targeted advertising, recognize qualifying universal opt-out signals, obtain consent before processing legally defined sensitive data, and do not discriminate against a person for exercising a right. The scope of rights and exceptions varies by state.

Nevada residents may submit a verified request to opt out of covered sales under Nevada law by emailing legal@vetintelcompany.com with the subject “Nevada Opt Out.”

14. Children and minors

The Services are intended for businesses and adults and are not directed to children. The industry-intelligence Services are not designed to collect or license information about known children.

We do not knowingly sell personal information of individuals under the age threshold established by applicable law without the legally required affirmative authorization or consent. If you believe information about a child is present, contact legal@vetintelcompany.com so we can investigate and take appropriate action.

15. Automated processing and inferences

VetIntel uses automated systems to process AI conversations and uploaded files and to locate, extract, match, deduplicate, classify, enrich, summarize, correct, and infer industry information. These systems may compare customer content with VetIntel records and other sources, determine whether records or fields appear inaccurate or out of date, and use the results to improve the Services or create derived industry intelligence. Automated output may be reviewed, disputed, corrected, or superseded. VetIntel does not use the Services to make solely automated decisions that produce legal or similarly significant effects concerning individuals. Our Terms of Service prohibit customers from using Licensed Data for regulated eligibility or similarly consequential decisions.

Where applicable law provides a right to opt out of qualifying profiling or automated decisionmaking, a request may be submitted under Section 11.

16. Deidentified and aggregated information

We may create, use, disclose, license, sell, and otherwise commercialize information that is aggregated or deidentified so that it is not reasonably linked to an identified or identifiable individual. This may include customer and industry benchmarks, trends, statistics, and insights developed from AI conversations, uploaded files, matching or enrichment results, use of the Services, and other sources. We may also create customer-level statistics and insights that do not identify the contributing customer or its Authorized Users. Where required by law, we will maintain information in deidentified form, take reasonable measures to prevent reidentification, publicly commit to maintain and use it in deidentified form, and contractually prohibit recipients from attempting to reidentify it.

17. Third-party links and services

The Services may link to or interoperate with third-party websites, platforms, sources, and services. Their privacy practices are governed by their own notices, not this Policy. We encourage users to review those notices before providing information.

18. International access and transfers

VetIntel is based in the United States, and the Services are operated from the United States and other locations where our service providers operate. Information may be processed in countries whose laws differ from those where the information originated.

Where applicable law requires a transfer mechanism or other safeguard for international processing, VetIntel will use a legally recognized mechanism or otherwise restrict the processing as required.

19. Changes to this Policy

We may update this Policy to reflect changes in the Services, data practices, or law. We will post the updated Policy, identify its effective date, and provide additional notice where required. If a change materially affects account users, we may require them to acknowledge the new version before continuing to access the Services.

An account user's acknowledgment records receipt of the Policy; it does not waive non-waivable privacy rights or, by itself, provide consent for unrelated processing that legally requires a separate consent.

20. Contact us

Questions, privacy requests, corrections, opt-outs, and appeals may be sent to:

legal@vetintelcompany.com

The Veterinary Intelligence Company

c/o Registered Agent Solutions, Inc.

838 Walker Road, Suite 21-2

Dover, DE 19904

Kent County, United States

This Policy is a notice of VetIntel's practices and is not intended to create contractual rights beyond those provided by applicable law or an express written agreement.